Flameless Candles: Luxe Collection Melt Effect LED Pillar Candle

Lucidora uses industry-standard encryption methods and secure payment gateways to ensure that your personal and payment information is safe. We do not store your credit card details and adhere to all data protection regulations to ensure your data's privacy.

If you're not satisfied with your purchase, you can return the item(s) within 14 days of receiving your order. Items must be in their original condition and packaging. Once the return is received and inspected, we'll process the refund which should reflect in your account within 5 days. Please review our complete Return and Refund Policy for more details.

Once your order has been successfully placed, you will receive a confirmation email containing a tracking link. This link will enable you to monitor the progress of your delivery in real time, from dispatch to arrival. You can use it to check the estimated delivery date, track any updates, and ensure you’re informed every step of the way. If you have any questions or require further assistance, our customer support team is always here to help.

Everything we sell is shipped directly from the UK.

We exclusively operate through our online platform and don't have any physical storefronts for visits. By focusing solely on the digital space, we can streamline our operations and overhead costs. This online-centric approach empowers us to pass on significant savings and provide attractive discounts to our valued customers.

We support a comprehensive range of major payment methods, including Visa, Mastercard, Maestro, Amex, Paypal, Google Pay, Apple Pay, UnionPay, Discover, Diners Club and ELO and are continuously expanding our offerings to accommodate the latest and most convenient payment options for our customers.

We also offer Klarna helping you to spread the cost.

You can get in touch with us on email at support@lucidora.co.uk

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